Setting permissions

VoiceB.ai keeps permissions simple and secure by offering two clearly defined roles: Admin and Member. Assign roles based on how each team member will interact with your AI agents and data.

• Assign Admin access only to users who need to build or modify agent flows, SIP Trunk settings, or Tools

• Use the Member role for marketing, operations, or sales teams who need to track performance and handle leads

• You can change a user's role at any time from the Organization → Members section

Setting permissions

VoiceB tip: Keep your AI agent secure — grant Admin rights only to users directly responsible for configuration and script maintenance.

👥 Permission Levels

Role	Capabilities
Admin	Full access: configure agents in Agent Studio, edit scripts and objections, manage SIP Trunk configuration and Tools, manage integrations, and manage users — including inviting new users and changing roles between Member and Admin.
Member	Limited access: view analytics, monitor call outcomes, listen to recordings, and access collected lead data — but cannot edit or configure agents.

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🛠️ What Admins can access

Admins have exclusive access to the platform's configuration areas:

• Agent Studio — create and configure agents, edit scripts, objections, and script blocks

• SIP Trunk configuration — connect and manage your dedicated enterprise call routing

• Tools — configure the tools your agents can call during conversations

• User management — invite additional users and change any user's role from Member to Admin (or back)

Only Admins can promote a Member to Admin. Grant this role deliberately, since Admins can modify live agent configuration.

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🔐 Best Practices

• Assign Admin access only to users who need to build or modify agent flows, SIP Trunk settings, or Tools

• Use the Member role for marketing, operations, or sales teams who need to track performance and handle leads

• You can change a user's role at any time from the Organization → Members section