New VoiceB Web Widget & WebRTC VoIP Channel

We’ve launched a new VoiceB Web Widget built exclusively on WebRTC VoIP.

By Alex Bisbe. December 30th 2025.

New VoiceB Web Widget - Executive Summary

This is not a UI change. It’s a channel shift.

From now on, the widget runs only on VoIP (WebRTC) and is the foundation of SuperVoice—our product for driving more conversions inside digital journeys.

Phone numbers remain supported, but SuperVoice ≠ phone calls.

---

What’s New

1. New VoiceB Web Widget (VoIP-Only)

The new widget:

• Works only with WebRTC VoIP

• Connects users instantly with an AI agent in the browser

• Replaces chat, forms, and callbacks

• Is designed for conversion, not support

No PSTN. No dial tones. No friction.

Displayed on the image above is the latest widget located in the bottom left corner.

---

2. WebRTC VoIP as a First-Class Channel

With WebRTC, VoiceB agents can:

• Start conversations instantly

• Speak while the user is still on the page

• Guide decisions in real time

• Close or qualify before intent decays

This is the backbone of SuperVoice.

---

Available Voice Channels in VoiceB

Channel	Use Case	Product
WebRTC VoIP (Widget)	Digital journeys, configurators, forms	SuperVoice
Inbound Phone Number	Legacy call traffic	SuperQualification
Click-to-Call (PSTN)	Transitional setups	SuperQualification
API (coming soon)	Programmatic voice	Platform

👉 The Widget only works with VoIP by design.

---

Why WebRTC VoIP Wins vs Phone Channels

Phone Calls (PSTN)

• Contextless

• High drop-off

• User leaves the website

• Slow, expensive, legacy

• Built for call centers

WebRTC VoIP (SuperVoice)

• User stays in the digital journey

• Zero latency

• Zero app switching

• Higher intent

• Lower cost

• Built for conversion at the moment of truth

This is not an optimization. It’s a replacement.

---

SuperVoice vs Phone-Based AI Agents

SuperVoice (Widget + WebRTC)

Best for:

• Car configurators

• Telecom plan selectors

• Insurance quotes

• Complex forms

• Assisted checkouts

What it does:

• Guides users step by step

• Answers objections live

• Increases completion rates

• Converts anonymous traffic into qualified demand

Phone Channels

Best for:

• Existing inbound traffic

• Overflow handling

• Legacy operations

Different tools. Different goals.

---

How to Configure SuperVoice (VoIP Widget)

Step 1: Configure the Agent

Path: Campaign → Agent → Type

Select:

• VoIP

Set:

• Language

• Voice provider

• Goal

• Script

• Objections

Activate the agent.

---

Step 2: Configure the Widget

Path: Campaign → Widget

Here you can:

• Select VoIP agents

• Customize UI and brand

• Set default language and texts

• Add legal URLs

• Generate the embed script

Deploy the script on your site.

That’s it. SuperVoice is live.

---

Analytics & Control

Every WebRTC conversation is tracked:

• Calls

• Duration

• Outcomes

• Conversion rate

• Agent performance

Same VoiceB dashboards. More signal. Less noise.

---

👩🏻‍💻 📲 VoIP to Phone Call Transfer (AI → Human Handoff)

VoiceB supports hybrid call flows where conversations start in VoIP (WebRTC) and are seamlessly transferred to a human agent on a traditional phone line.

How it works

• A user starts a call via the VoiceB Web Widget (VoIP/WebRTC).

• The AI agent handles the conversation: greeting, intent detection, qualification, and data collection.

• When predefined conditions are met (lead qualified, request to speak to an agent, business rules), VoiceB converts the VoIP call into a regular phone call (PSTN).

• The call is transferred to the call center with full conversational context.

Why this matters

• Lower entry friction: WebRTC removes the need to dial or switch devices.

• Wider funnel: More users engage when the first step is VoIP.

• Smarter escalation: Only qualified conversations reach human agents.

• Better agent efficiency: Humans focus on closing, not filtering.

Recommended use cases

• Inbound sales qualification before agent transfer

• High-traffic digital journeys (telecom, energy, automotive, finance)

• Reducing call center load while maintaining conversion quality

This approach combines the scalability of VoIP with the reliability of traditional call centers.

How to setup a transfer call: click here.

---

Bottom Line

• The Widget is new

• The Widget is VoIP-only

• WebRTC is the future of inbound sales

• SuperVoice is built for digital conversion, not phone calls

If the user is already on your website, making them dial a number is a failure.

SuperVoice fixes that.