How VoiceB SuperQualification Transforms Inbound Sales
Alex Bisbe / September 28th, 2025
One of the biggest challenges in inbound sales today is lead quality. Whether leads come from paid campaigns, organic traffic, or third-party providers, sales teams often waste valuable time handling calls that never had real purchase intent. This is a costly problem: agents spend hours on invalid leads while genuine prospects are left waiting or overlooked.
At VoiceB.ai, we built SuperQualification to solve this exact issue. Our AI-powered system analyzes every inbound lead with 96% accuracy (and improving), instantly classifying whether it’s valid or invalid. From there, the system can either:
Complete the sale directly with AI, or
Execute a live transfer to the right sales agent in real time.
Smarter Routing = Higher Conversions
VoiceB doesn’t just transfer calls randomly—it routes them intelligently. By using prompt terms and contextual information from the conversation, the system can decide which agent or department should receive the lead. For example, calls can be routed based on:
Type of product or service requested
Language or region
Customer status (new vs. existing)
Priority keywords that indicate higher intent
This ensures every valid lead is connected with the best possible agent for conversion, instead of being lost in generic call queues.
Infrastructure That Others Don’t Offer
Unlike many platforms that only pass the call forward, VoiceB was designed from the ground up to manage and track leads efficiently—not just calls.
We’ve built an infrastructure using SIP Trunks in Twilio that guarantees:
Caller ID preservation: the transfer is always sent with the user’s phone number, so agents immediately recognize who is calling.
Better tracking and identification: every call can be tied back to its source campaign, traffic channel, or sales outcome.
Compliance and transparency: full traceability for auditing and reporting.
This level of routing precision and lead attribution is unique in the market—other platforms often fail to keep the original caller’s phone number when transferring, which breaks tracking and complicates reporting.
The Impact: From 100 Leads to Real Sales
The diagram above shows a real-world performance example with VoiceB:
Start with 100 leads.
50% are immediately filtered out as invalid (support requests, existing customers, wrong numbers, etc.).
Of the remaining valid leads, 12% convert directly with AI, while 38% are routed to human agents.
Human agents then close another 10% of total leads.
That means:
✅ 22% of all inbound leads convert into sales (12% AI + 10% human). ❌ Meanwhile, agents are spared from wasting time on the 50% of invalid calls.
Why SuperQualification Matters
Higher efficiency: Sales reps talk only to real prospects.
Smart routing: Every valid lead goes to the right agent in real time.
Better ROI: Marketing dollars aren’t wasted on invalid traffic.
True attribution: Transfers preserve the customer’s original phone number, ensuring full visibility.
Scalability: The system adapts to high call volumes without adding headcount.
Inbound sales is bigger than eCommerce, yet many companies still rely on outdated IVRs and manual processes. With VoiceB SuperQualification, enterprises in telecom, banking, insurance, utilities, and automotive are already seeing up to 40% higher conversion rates compared to human-only teams.
If your company—or your clients—are struggling with lead quality, VoiceB SuperQualification can help. We’d be happy to share more details and results from live deployments.
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