# Pricing Guide VoiceB pricing is designed around **outcomes, not software usage**. We don't charge for seats, agents, minutes, or licenses. We price based on **what the Autonomous Sales Voice Agent (ASVA) actually delivers**: qualified demand, sales-ready conversations, and closed revenue. This guide explains how the three pricing components work together — outcomes, telephony (DDI), and outbound call charges — and details exactly what is included in each plan (Starter, Enterprise, Corporate Custom) on [voiceb.ai/pricing](https://voiceb.ai/pricing). *** **Pricing Philosophy** Traditional contact-center and AI platforms price on agents, minutes, licenses, or conversations. This misaligns incentives: vendors get paid whether or not the customer wins. VoiceB pricing is **performance-based**: * If ASVA delivers value, you pay. * If it doesn't, you don't. This aligns VoiceB with Sales, Marketing, and Finance from day one. *** **The Three Pricing Components** VoiceB pricing has **three components**, all transparent and billed independently: 1. **ASVA outcome-based pricing** — what you pay for value delivered. 2. **DDI / DID telephony costs** — monthly fee per inbound phone number. 3. **Outbound call charges** — included by default for major markets; exceptions apply. Each component is intentionally separated so Finance teams can model, audit, and forecast them without bundled surprises. *** **1. ASVA Outcome-Based Pricing** You pay only when ASVA produces a defined outcome. Three plans are available, all with access to both use cases — **AI Lead Qualification (L1–L2)** and **Autonomous Sales (L3–L4)**. **Plan Comparison** | Outcome | Starter | Enterprise | Corporate Custom | | -------------------------------------------- | --------------------------- | --------------------------- | ----------------------------------- | | Unqualified / invalid calls | €0 / $0 / £0 | €0 / $0 / £0 | €0 / $0 / £0 | | Qualified call transferred to human agent | €2.00 / $2.16 / £1.70 | €1.50 / $1.62 / £1.28 | Custom | | Pre-sale (final step before payment) | €9.00 / $9.72 / £7.65 | €7.00 / $7.56 / £5.95 | Custom | | Completed sale with integration confirmation | €20.00 / $21.60 / £17 | €15.00 / $16.20 / £12.75 | Custom | | Minimum monthly commitment | €700 / $756 / £595 | €2,000 / $2,160 / £1,700 | Volume-based | | Minimum volume | — | — | 10,000 leads/month | | Contract | Annual, 3-month exit window | Annual, 3-month exit window | 12-month auto-renewal, 3-month exit | Pricing shown in EUR.\ 🇺🇸 USD and 🇬🇧 GBP available on the [pricing page](https://voiceb.ai/pricing). **Plan Selection Logic** * **Starter** — SMB and self-serve teams running a single campaign with a 3-month PoC structure. * **Enterprise** — High-volume inbound teams running multiple campaigns, with human onboarding and dedicated Customer Success included. * **Corporate Custom** — Enterprise-grade volume (10,000+ leads/month) with dedicated SIP Trunk, dedicated CSM, 99.9% SLA, and fully custom per-outcome pricing. **Outcome Definitions** VoiceB uses **deterministic outcomes**, not subjective interpretations. Outcomes are configurable per customer and versioned for auditability. See [outcome definitions](https://docs.voiceb.ai/understanding-status-and-outcomes-in-voiceb) for the full reference. *** **What's Included in Each Plan** All three plans include access to all four autonomy levels (L1–L4) and both use cases (AI Lead Qualification and Autonomous Sales). Plans differ in commitment, support level, and operational scope. **Starter — For SMB & self-serve** * Minimum monthly commitment: €700 / $756 / £595 * 3-month PoC * Annual contract with 3-month exit window * 1 campaign — multiple AI agents per campaign * AI agent for onboarding and AI Customer Success: included * **Agent Studio** (Beta) — AI assistant inside the platform: * Build and configure agents * Manage script blocks (Goal, Objections, Guardrails) * Query calls and outcomes in natural language * Run analytics, export CSV/Excel reports * Manage tags, configure widgets * Enrich scripts from any URL * Best-in-class LLM orchestration — OpenAI, Anthropic, Google, Mistral, and many more * Call triggers — Inbound and outbound: * Inbound DDI / DID (one number per agent) * Click-to-Call / Callback API — sub-4s callbacks * VoIP / WebRTC web widget * Tools (endpoint / MCP) — connect 3rd-party tools during the call (pricing checks, calendar availability, agent availability, and more) * Post-call integrations — CRM-native or webhook: * HubSpot native integration * Salesforce native integration * Post-call webhook * Customizable web widget * Analytics — dashboard + CSV * Phone costs included (within supported markets) * Custom Integrations: €900 / DevDay ; $972 / DevDay or £765 / DevDay (optional) - * DID / DDI (one per agent) — price per number, see telephony section below * Payment via Stripe **Enterprise — For high-volume inbound teams** *Everything in Starter, plus:* * Minimum monthly commitment: €2,000 / $2,160 / £1,700 * Multiple campaigns — multiple AI agents per campaign * Human onboarding: included * Dedicated Customer Success: included * Lower per-outcome pricing across all tiers (see plan comparison table above) **Corporate Custom — For enterprise-grade volume** *Everything in Enterprise, plus:* * Minimum volume: 10,000 monthly leads * Contract: 12 months auto-renewal with 3-month exit window * Dedicated Customer Success Manager included * **Dedicated SIP Trunk** — Private Call Routing * SLA: 99.9% uptime * Custom outcome-based pricing * Payment via wire transfer *** **ASVA Autonomy Levels** All plans include access to all four autonomy levels. Customers typically start at L1–L2 and scale over time without changing platforms. | Autonomy Level | Description | | ---------------------------------- | ------------------------------------------------------------ | | **L1 — Qualification** | Filter invalid calls, detect intent, capture structured data | | **L2 — Intelligent Routing** | Route sales-ready demand to the right human | | **L3 — Assisted Autonomous Sales** | AI sells, humans step in for edge cases | | **L4 — Full Autonomous Sales** | AI closes end-to-end | Higher autonomy unlocks higher-value outcomes (transfers → pre-sales → closed sales). Pricing scales with the outcome produced, not the level configured. *** **2. Telephony (DDI / DID) Costs** VoiceB supports **PSTN callbacks** for enterprise deployments that require inbound phone numbers in addition to (or instead of) WebRTC. For PSTN-based flows, each ASVA requires a **dedicated DID number**. DID numbers are region-specific, billed monthly, and treated as **infrastructure costs** — separate from outcome pricing. **DDI / DID Monthly Pricing** > One DID number per AI agent. Billed monthly based on region. | Region | Prefix | Price / Month | | ------ | ------ | ------------- | | USA | +1 | $1.50 | | UK | +44 | £2.50 | | Spain | +34 | €5.50 | For other regions, contact our Customer Success team for a quote. **Notes** * DDI pricing applies regardless of plan or autonomy level. * Customers using **WebRTC-only** (SuperVoice widget, click-to-call) may not require DIDs. * Hybrid setups (WebRTC + PSTN) are fully supported. *** **3. Outbound Call Charges** For outbound calls and callbacks, **call charges are included by default** in your plan for the following markets: * **North America** — United States, Canada * **European Union** — all 27 member states * **United Kingdom** * **Oceania** — Australia, New Zealand * **Major Latin America markets** — including Mexico, Brazil, Argentina, Chile, Colombia, Peru For destinations outside this list, **contact our Customer Success team for confirmation** before launching campaigns. Some destinations (premium-rate ranges, certain African and Caribbean numbers, satellite phones) may carry per-minute surcharges that are billed separately at cost. Inbound calls to your DID numbers are always included in the monthly DID fee. *** **Pricing Modification Policy** VoiceB reserves the right to modify **DDI / DID monthly fees** and **outbound call charges** at any time without prior notice, in line with changes from underlying telephony providers and currency markets. ASVA outcome-based pricing is fixed for the duration of your contract. Modifications to telephony pricing do not affect outcome rates and are reflected on the next invoicing cycle. *** **Why We Separate the Three Components** We intentionally **do not bundle** telephony into outcome pricing because: * Telephony costs vary significantly by geography and carrier. * Customers and Finance teams require predictability and auditability. * Bundled pricing creates hidden margins that distort unit economics at scale. ASVA pricing reflects **value delivered**. DDI and call pricing reflect **infrastructure consumed**. Both are visible on every invoice. *** **Example Pricing Scenarios** **Scenario 1 — Qualification at Scale (L1, Starter)** High inbound volume, significant noise, human sales team in place. **You pay:** * €0 for invalid/unqualified calls * €2 per qualified lead transferred * DDI monthly fee per agent * Outbound charges included for major markets **Typical impact:** 20–50% call center hour savings, cleaner CRM, higher downstream conversion. *** **Scenario 2 — Qualification + Routing (L2, Enterprise)** Sales teams overwhelmed; misrouted or low-quality leads hurting conversion. **You pay:** * €1.50 per transferred sales-ready call * DDI monthly fees * Outbound charges included **Typical impact:** Immediate conversion uplift, lower AHT, no headcount increase. *** **Scenario 3 — Assisted Autonomous Sales (L3, Enterprise)** Complex products. AI handles most of the conversation, humans intervene on edge cases. **You pay:** * €7 per pre-sale (final step before payment) * €15 per completed sale with CRM integration confirmation * DDI monthly fees **Typical impact:** Higher close rates, fewer agents required, faster ramp on new offers. *** **Scenario 4 — Full Autonomous Sales (L4, Corporate Custom)** Repeatable, compliant sales flows. End-to-end AI closing at 10,000+ leads/month. **You pay:** * Custom per-outcome pricing aligned to volume * Dedicated SIP Trunk (private call routing) * 99.9% SLA, dedicated CSM **Typical impact:** 24/7 revenue generation, zero queue, no dependency on agent availability. *** **What VoiceB Does *****Not***** Charge For** * Seats or agents * Minutes or call duration (within included markets) * AI tokens * Environments or sandboxes * LLM orchestration overhead You only pay for **outcomes**, **DDI numbers**, and **outbound calls outside included markets**. *** **Enterprise Pilots & Commitments** Most customers start with a **controlled KPI pilot**: * Defined autonomy level and outcome targets * Baseline metrics agreed upfront * Clear success criteria * Short pilot duration (typically the 3-month PoC included in Starter and Enterprise plans) If outcomes are not achieved, customers do not scale. Long-term contracts are based on proven ROI, volume commitments, and an autonomy expansion roadmap. *** **Summary** * VoiceB pricing is **outcome-based** — three plans (Starter, Enterprise, Corporate Custom), all with access to all autonomy levels and both use cases. * **Starter** includes the full platform, Agent Studio, integrations (HubSpot, Salesforce, webhook), MCP tools, and AI-driven onboarding/CS — annual contract with 3-month exit. * **Enterprise** adds multiple campaigns, human onboarding, dedicated Customer Success, and lower per-outcome pricing. * **Corporate Custom** adds dedicated SIP Trunk, dedicated CSM, 99.9% SLA, custom outcome pricing, and wire-transfer billing — for 10,000+ monthly leads. * **DDI pricing** is transparent, per-region, and billed separately. * **Outbound calls** are included for North America, EU, UK, Oceania, and major Latam markets — contact CS to confirm other destinations. * DDI fees and outbound call charges may be modified at any time without prior notice. Need help estimating pricing for your inbound volume or autonomy level? [Talk to our team](https://cal.com/team/voiceb-demo/voiceb-demo). *** **🧠 Need Help? 📩 Contact our sales team** [**here**](https://cal.com/team/voiceb-demo/voiceb-demo) *** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.voiceb.ai/pricing-guide.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.