How to Update a VoiceB Agent Prompt & Script
This guide explains how to update the Prompt and Script of a VoiceB AI agent. Changes are applied per agent and take effect immediately after saving.
By Alex Bisbe. Last update: December, 19th 2025
Before You Start
You must have access to the VoiceB dashboard
Prompts and scripts are edited agent by agent, not globally
Any change goes live once saved
Step 1: Log in to VoiceB
Access the VoiceB platform
Log in using your credentials
Step 2: Select a Campaign
From the main dashboard, go to Campaigns
Select the campaign that contains the agent you want to modify
Step 3: Select the Agent
Inside the campaign, choose the agent you want to edit Example: María
Once selected, the editable configuration fields will be displayed
Step 4: Edit the Prompt and Script Structure
Each agent is configured using four core sections. Each section has a specific purpose and should be written accordingly.
Goal
What it is Defines the single, primary objective of the agent.
What to include
One clear outcome
Business-oriented and measurable
No context or explanations
Length
1 sentence maximum (ideally 1 short phrase)
Examples
“Qualify inbound leads and transfer sales-ready users to an agent.”
“Sell the most suitable electricity plan based on user consumption.”
Initial Message
What it is The first thing the user hears when the call starts.
What to include
Agent introduction
Clear value statement
Optional legal notice (if required)
What to avoid
Long explanations
Multiple questions
Sales pitch
Length
1–2 short sentences maximum
Examples
“Hi, I’m María, the virtual assistant from EcoEnergy. I can help you find the best energy plan right now.”
“Hello, I’m your VoiceB assistant. I’ll help you check prices and availability in just a moment.”
Script
What it is The core intelligence of the agent. This is where the full conversation logic lives.
What to include
Conversation flow
Product or service pitch
Pricing information
Lead qualification logic
Data collection rules
Decision paths (continue, qualify, discard, transfer)
Instructions on when to hand off to a human agent
Recommended content
Step-by-step conversational structure
Conditional logic based on user responses
Clear instructions for edge cases
Explicit rules on when to ask for personal data
Length
Long-form content
This is the most detailed and comprehensive section
Best practices
Be conversational, not robotic
Avoid loops and contradictions
Always answer the user before advancing the flow
Objections
What it is A predefined list of the most common user objections and how the agent should respond.
What to include
Real objections heard in calls
Short, clear rebuttals
Confidence without being aggressive
Number of objections
3 to 10 top objections
Examples
“I’m just looking.”
“It’s too expensive.”
“I want to think about it.”
“I prefer to speak to a human.”
“I already have another provider.”
Each objection should include:
Acknowledgement
Short clarification or value reminder
Clear next step
Step 5: Save the Changes
Click SAVE to apply the changes
⚠️ Important Do not edit the prompt or script while the saving process is in progress. Editing during save may cause incomplete or corrupted versions.
Wait until the save completes before continuing.
Step 6: Verify the Latest Version
After saving:
Check the “Last saved” timestamp
Confirm it reflects your most recent update
This confirms the agent is running the correct version.
Important Notes
Updates apply only to the selected agent
There is no global prompt or script
Always verify the “Last saved” time
Monitor real calls after major updates
Quick Checklist
Log in
Select campaign
Select agent
Edit Goal, Initial Message, Script, and Objections
Click SAVE
Confirm “Last saved” timestamp
Last updated
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