Real-Time Data Checks via Customer Endpoints

By Alex Bisbe. November 20th 2025.

Our AI Agent can connect directly to your backend systems to fetch live data—prices, availability, contract details, eligibility checks, or any other information exposed through your API. This ensures real-time accuracy during the conversation and eliminates the traditional “let me check that” delays of human agents.

Important: This feature requires a manual integration by our engineering team. Please contact us to enable it.

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How It Works

The AI Agent makes on-demand requests to your API endpoints during the call. When the customer asks for a price, a coverage check, or any contract detail, the agent calls your system, retrieves the response, and uses it instantly in the conversation.

Your endpoint can return any payload (typically JSON). The AI Agent will:

• Interpret and speak the result

• Drive the decision tree based on the data

• Push the returned fields into the data-collection process if relevant

Everything works in real time—no hard-coded values, no stale information.

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Use Cases

1. Live Pricing

Fetch dynamic prices, discounts, or bundles based on:

• Postal code

• Consumption or usage

• Cart configuration

• Credit profile

• Product variant

The agent then verbalizes the exact offer instantly.

2. Eligibility Verification

Validation examples:

• Fiber coverage or network availability

• Product stock

• Contract status or renewal options

• Financing or scoring thresholds

If the endpoint returns “eligible,” the agent proceeds; otherwise, it reroutes.

3. Dynamic Offer Generation

Your API can return personalized recommendations, bundles, or cross/upsell paths. The agent uses this data to craft a tailored pitch in real time.

4. Automatic Data Capture

Any information returned by your endpoint can be automatically included in the data-collection process.

For example, your endpoint returns:

• Price

• Bundle ID

• Coverage result

These values can be stored directly—no additional customer questions required.

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Data Sync With Your Systems

All collected data—including fields obtained through your endpoints—can be pushed into:

• Salesforce

• HubSpot

• Webhooks (POST callbacks)

• Your internal CRM or BI tools via custom integration

This guarantees fully aligned data across your pipeline, from the call to your system of record.

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Technical Overview

• The AI Agent triggers your endpoints only when needed.

• Works with REST or GraphQL.

• Response times typically 100–400ms.

• The agent processes structured and unstructured fields.

• Full audit trail available through VoiceB’s call console.

Activation requires a manual integration. Contact us to enable this.