# Test Numbers

#### ✅ Overview

You can now **add test phone numbers** to your organization to safely test agents, call flows, and prompts — without affecting your analytics or campaign statistics.

This feature is perfect for **QA teams, demos, or training sessions**, ensuring that internal tests don’t distort your real conversion or performance data.

<figure><img src="/files/0b3afmOA4W00ir84wIVJ" alt="" width="175"><figcaption></figcaption></figure>

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#### ⚙️ How It Works

When a number is added as a **Test Number**, all calls from or to that number are automatically **excluded** from:

* Conversion Rate
* Orders and Valid Calls
* Agent Performance Reports
* Campaign and Monthly Analytics

You can still **see these calls in the logs** by toggling **Show Test Calls** at the bottom of your dashboard.

***

#### 🪜 How to Add a Test Number

1. Navigate to **Settings → Organization Settings → Test Numbers**
2. Enter the phone number in international format (e.g. `+34XXXXXXXXX`)
3. (Optional) Add internal notes such as *“Demo QA number”* or *“Marketing test line”*
4. Click the **➕ button** to save the number

<figure><img src="/files/PuiKXzlpEwbiHDZtGa1o" alt=""><figcaption></figcaption></figure>

Your new test number will appear in the list, with the creation date and edit/delete actions available.

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#### 🧹 Managing Test Numbers

| Action                       | Description                        |
| ---------------------------- | ---------------------------------- |
| ✏️ **Edit**                  | Modify notes or update the number  |
| 🗑️ **Delete**               | Remove a test number               |
| 🕒 **Created / Last Edited** | Track when it was added or updated |

***

#### 📊 Filtering Analytics

At any time, you can choose to **show or hide test calls** in analytics:

> **Dashboard → Show Test Calls**

* **ON** → Displays all data, including test calls
* **OFF** → Excludes all test numbers (recommended for reports and performance tracking)

<figure><img src="/files/razhYZrfFWhWxGU8ZE63" alt="" width="375"><figcaption></figcaption></figure>

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#### 🏢 Where It’s Configured

This configuration is **company-wide**, meaning it applies to all your campaigns.

To access:\
**Organization → Configuration → Test Numbers**

All changes take effect immediately across the platform.

***

#### 💡 Best Practice

Before running a demo or internal validation, add your QA or team numbers as Test Numbers.\
This ensures your **conversion, call validity, and order metrics remain clean** and reflect only real customer interactions.


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