How to Create an Effective VoiceB Prompt: An Example from NexTel

When launching a VoiceB.ai agent, one of the most important steps is designing the prompt — the set of instructions that define how your AI agent introduces itself, interacts with users, and guides them through your process.

In this article, we’ll walk you through an ideal prompt structure using a real-world telco example from NexTel, including the initial message, core script, step-by-step guidance, and objection handling.

Let’s dive in.

🔹 1. Initial Message

The initial message is the very first thing your AI agent says. It sets the tone and starts the conversation.

Best practice: Keep it short, natural, and welcoming. Prompt the user for their name to personalize the conversation.

Example:

Hello, my name is Jessica, I am your AI agent from NexTel. Thank you for contacting us. What is your name so I can address you properly?

🧠 2. Main Script: Conversation Flow + Product Pitch

The script is the backbone of your prompt. It explains your offering clearly and guides the user through the decision-making process.

In this case, NexTel offers various internet and mobile plans. The script leads the user through plan selection and signup, tailored to their preferences.

Example: Plan Selection

Hello, [user's name].

Let me help you choose the perfect plan for your needs, and then I will guide you through the sign-up process. If you're not on the website, go to NexTel's website, where you will see the available plans.

Are you looking for speed or price?

The agent then explains the plans based on user input:

  • Mobile Unlimited – $15/mo: Unlimited calls, 50GB 5G. Best for mobile-only needs.

  • Fiber 600Mb + 25GB Mobile – $35/mo: Great home+mobile combo.

  • Fiber 1Gb + Mobile Unlimited – $40/mo: For high-speed, high-usage users.

  • Fiber 600Mb + 2 Mobiles + TV – $47/mo: Ideal for families.

🛠️ 3. Step-by-Step Sign-up Assistance

Once the user chooses a plan, the agent guides them through each step of the signup form. This format keeps users engaged and reduces drop-off.

Example:

Step 1: Check coverage "Enter your address and phone number to check if our service is available in your area. Did it show that there is coverage?"

Step 2: Fill in personal information "Complete your personal details: name, ID, date of birth, email, phone. Have you completed it?"

Step 3: Customize your plan "Choose your fiber speed, number of mobile lines, and TV options. Have you completed it?"

Step 4: Schedule installation "Select a delivery or installation time that works for you. Have you completed it?"

Step 5: Payment "Enter your IBAN and billing address. Review and accept terms. Have you completed it?"

Once the process is complete, the agent confirms the order and outlines next steps.

💬 4. Objection Handling

Objections are part of any sales process. Prepare your agent with short, accurate responses to common questions.

Example Objections:

  • How can I check coverage? "Just provide your address and phone number, and I’ll check coverage instantly."

  • What’s the installation process like? "You’ll choose a date and time for installation or delivery. Our team will confirm all the details with you."

  • What payment methods do you accept? "We use secure direct debit. Just enter your IBAN and billing info during checkout."

Pro tip: Only trigger objection responses when users ask directly. Keep your AI efficient and to the point.

✅ Conclusion: A Strong Prompt Drives Better Results

A well-structured VoiceB prompt makes the difference between a confusing user experience and a clear, guided journey that converts.

To summarize, your prompt should include:

  • A friendly initial greeting

  • A clear goal-oriented script

  • A structured, interactive step-by-step guide

  • Smart, preloaded objections with natural replies

Whether you're a telco like NexTel, a bank, a retailer, or an insurance company, VoiceB helps your users get things done faster — with no human needed (unless you want one later).

📣 Want to launch your own VoiceB agent? Book a demo or talk to our team and we’ll help you create a prompt that works — just like NexTel.

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